How did you get started in your current position? 

I was referred to the company by my former colleague Kimberly Gorpido who is now our Lead Contractor Liaison. She told me about the role, and I was particularly drawn to the position because I am genuinely passionate about helping people succeed. My years of experience and educational background has prepared me well for this role, and I knew it was a perfect fit. 

What inspired you to join HarveStaff, and what keeps you motivated here? 

From my job interview with Celeste Glass and Tatiana Handy to my initial interactions with the team, I was impressed by the people, culture, values, team spirit, and commitment to diversity. I felt that my own values aligned with theirs, and I was excited to be part of a team that is so passionate about what they do. 

What drives me is seeing the positive impact of my work on the contractors’ experiences. Knowing that I’ve helped resolve an issue, answered a question, or simply made someone’s day a little easier greatly motivates me. 

What are some of the most rewarding aspects of your job? 

It’s rewarding to earn the trust of the contractors. When they know they can rely on me for support and honest communication, it creates a strong sense of connection and makes my job more fulfilling. 

It’s also rewarding to know that my work contributes to the overall success of HarveStaff. By supporting the contractors, I’m helping the company achieve its goals and build a strong reputation. 

Can you share a challenge you’ve faced in your career and how you overcame it? 

During my tenure here at HarveStaff, managing the open enrollment period last September 2024 for HarveStaff’s large number of contractors presented a significant challenge. The sheer volume of contractors, coupled with the necessary preparations and post-enrollment setup verification, created a demanding and time-sensitive situation. This required meticulous attention to detail and a high degree of accuracy to ensure a smooth enrollment process. 

Despite the challenges, I successfully navigated the process by leveraging available resources such as the instructional videos and document guides prepared by my superiors, by proactively seeking clarification with the help and support of my managers and team lead, by practicing thoroughness and attention to detail by taking notes and remaining focused throughout the process and lastly, by implementing an efficient review process by double checking setups to ensure accuracy. 

What skills or strengths do you believe have helped you succeed in your role? 

There are several skills and strengths that are crucial for me to demonstrate and continuously develop to help me succeed in my role as a contractor liaison. Some of the key ones are communication, problem solving, interpersonal, and organizational skills, as well as adaptability and resilience. 

How do you stay organized and productive in your daily work? 

Staying organized and productive as a contractor liaison means finding the right system, harmony, and consistency to achieve positive results. Here are some of the practices I do to ensure being organized and productive with my daily work: Maintaining a Daily Tracker via Excel, utilizing MS Team’s calendar and planner, assigning tasks and creating cases via CRM, reviewing my to-do list and progress, implementing effective email management, creating templates for FAQs, reflecting on reviews, seeking feedback, and most importantly maintaining work-life balance. 

What’s your approach to working with your team members and fostering collaboration? 

We begin with shared goals and a clear understanding of our purpose, which guides our team’s efforts. Regular check-ins ensure alignment, keep us updated on progress, and provide a form to collaboratively address any challenges. Mutual support and teamwork are integral to our culture. We also prioritize the development and maintenance of shared resources and uphold professional conduct in all communications. 

What advice would you give to someone starting out at HarveStaff or in your field? 

I only have 3 main pieces of advice. First, communication is key. Excellent communication both verbally and in writing is paramount to a contractor liaison. Second, learn the HarveStaff way, take the time to understand HarveStaff’s specific processes, culture, and values. Every company does things a little differently, so take notes and learn to adapt how they do things. Third, find a mentor. Learning from experienced colleagues can accelerate your growth. 

What do you enjoy most about working at HarveStaff? 

I truly appreciate the collaborative and supportive team environment. I never felt alone in navigating complex tasks as my superiors and other team members are always willing to extend a helping hand. 

We also celebrate each other’s successes, big or small. As a matter of fact, it was such an unforgettable experience when I was voted to win the Rising Star Award last quarter. It only proves that when we love what we do and feel valued, it reflects our performance and success. 

Looking ahead, what are your goals for 2025—both personally and professionally? 

For 2025, my personal goals include establishing and maintaining a healthy diet and lifestyle, as well as making demonstrable progress towards the acquisition of a residential property. 

On the other hand, my professional goals encompass consistently achieving excellent contractor reviews, engaging in continuous professional development, and pursuing opportunities for career advancement.